Reviews

Based on 5926 reviews
85%
(5014)
10%
(573)
2%
(115)
1%
(65)
3%
(159)

Amazing stuff

This product is cheap quality and when building it the screws and holes don’t line up. It also comes unbuilt with the screws in the holes already for you to unscrew

j
Worry-Free Purchase
jennifer dillman
New chair

Love it!

Love!

Shelf was perfect installed great, easy to put together, looks amazing!

Nice upgrade!

I have been looking to replace my styling chair, and came across this one. It is great for being a taller (5'8") stylist. My clients have loved sitting in it, especially for longer services. One thing I will note, is it doesn't get low enough for some of my taller clients. What would make it perfect is if it could go down to 18" at the lowest, but not a deal breaker. The details are great for my space, and the back reclining is a bonus. I gave it 4 stars only because the chair has a pinhole tear on the armrest, I'm hoping it doesn't get larger, and while cleaning the gold plated base, it did scratch easily. Make sure you are ONLY using a warm microfiber cloth.

K
Worry-Free Purchase
Kristian Amundson
Great value!!!

This chair was easy to assemble, works flawlessly, and feels great to sit in! Definitely money well spent!!!

B
Worry-Free Purchase
Briggette Baust
It’s a great product

It’s sturdy - it holds everything just fine. I highly recommend it.

The chair

Had a some trouble assembling but support was awesome and helped.
Always have had black chairs I love this camel color one…not the best quality but it’s worth the 200 dlls.

Perfect shelf!

I love this shelf! It holds so much color and was easy to assemble

J
Worry-Free Purchase
Jennifer Fleming
Love This Bench

Totally love the bench and quick delivery. Wish you had a shorter version of it. Would really like it for the other 2 rooms, but it's too long.

Salon owner

I bought 7 of these mats 3 years ago and loved them at first! Still love that they are soft BUT they are all starting to turn up on the edges and causing people to trip! Actually had one client fall! So I’m having to throw them in the trash and order something else!

Sorry to hear about your experience. We’re glad to know you enjoyed the comfort of the mats over the past three years. While the mats are now beyond our one-year warranty period, we truly appreciate you sharing this feedback with us. We’ll pass your comments along to our product team for further review and improvement.

Lays nice and flat

I got tired of tripping over the raised edges of previous mats. This one is fabulous! I have 5 now

Missing screws

The screws to the base of the chair were missing. We had to go to Lowe’s and purchase them. It is clear that this company does not do their due diligence when it comes to packaging as I see another buyer experienced the same inconvenience as I did. The chair looks nice once put together; very classy. The only potential issue that I noticed is that the seat has already started to wrinkle some after sitting in it once due to the fabric not being sewn tight to the cushion. We will see how long it lasts.

We’re very sorry for the inconvenience caused by the missing screws. We’ll continue to strengthen our quality control and packaging checks to prevent this from happening again.

If you experience any issues with your order, please feel free to contact our customer service team. If any parts are missing, we can arrange to send replacement parts to you.

I’m torn love/hate

I am definitely torn. I think I like the shampoo bowl, but a faulty seal in a hose was sent and is now holding the opening of my space because I cannot reach anyone to replace it. Unfortunately, these hoses were designed for the sink and I live in a metropolitan area and every plumbing source has said that they were designed specifically and they have no replacements. If you do run into a problem with any of the plumbing on these, it is going to be difficult for you to have anyone fix them.
I haven’t been able to use the shampoo bowl yet because of this.

We’re very sorry for the inconvenience. Our customer service team has arranged a replacement part for you. Please replace the faulty part once you receive it. If you experience any further issues, please feel free to contact us again. We’re happy to help!

Love the chair

I do love the chair. I purchased the reclining chair because I work primarily with curly hair clients. I love it, but I do wish the headrest stayed in the holes. If you lift up too far, the whole headrest simply comes out. This is just a design flaw, but would not determine from purchasing this. There were two tiny little flaws with the threading on the arm, but nothing dramatic that I can’t fix myself. I would not want to return the whole chair for a new one simply for timing to wait for it to arrive.

We’re sorry about the headrest and the minor threading issues. We appreciate you bringing these details to our attention, and we’ll share your feedback with our product and quality control teams for improvement. Thank you so much for your thoughtful feedback!

Delivery good/customer service bad

The delivery was great on time! However, there was a factory default on one of the hoses and I have tried to reach the company numerous times. I’m waiting to open my salon because I now do not have a shampoo bowl. I put everything together and when we went to hook it up, there’s a faulty seal in the shampoo hose that sprays water out. There’s only emails and no phone number to speak to a customer service rep. It says they will return emails within 24 hours. It has now been three days.

We’re sorry about the headrest and the minor threading issues. We appreciate you bringing these details to our attention, and we’ll share your feedback with our product and quality control teams for improvement. Thank you so much for your thoughtful feedback!

S
Worry-Free Purchase
Sabra A Dorsey-Jackson
My chairs

1 for me and 1 for my husband

Can’t put my chair together

This chair seems good quality but are missing screws to put the chair together.

We’re sorry for the inconvenience caused by the missing screws. Our customer service team has arranged replacement screws for you. Please try assembling the chair once you receive them.

If you have any further questions or run into any other issues, please feel free to contact our customer service team. We’re happy to help!